Returns & Refunds
All Sales Are Final
All sales are final. We do not accept returns or issue refunds unless a product arrives damaged or defective.
Damaged or Defective Products
If your product arrives damaged or defective, contact our customer service team within 2 business days of delivery to report the issue. Examples include broken jars, broken seals, or other damage or defects affecting the product.
How to Contact Us
Email cs@twegsales.com or visit our Contact Us page. Please include your order number, a description of the issue, and photos of the damaged or defective product to help our team review your request.